Ms. Nelson impressed me with the little things that distinguish a professional. It doesn’t matter how bright you are, how well you argue before a jury, or how well trained you are if you don’t treat every client like your most important customer. Ms. Nelson made me feel that way. She returned phone calls in a timely manner, she kept me informed on my case with detailed e-mails, she made me feel that I had been given all the options and she used gentle but firm persuasion to keep me from shooting myself in the foot. She kept all the ducks moving in the right direction without my having to worry about it. My only complaint is that I can’t use her for ALL my legal needs.